At Muraka Travels (“we,” “us,” “our”), your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website or use our travel booking services.
By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect both personal and non-personal information to provide you with the best travel booking experience.
a) Personal Information
When you use our services, we may collect:
- Full name
- Email address
- Contact number
- Billing and payment details
- Passport or ID information (if required for booking)
- Travel preferences (destinations, dates, companions, etc.)
- Emergency contact details
b) Non-Personal Information
We may also collect:
- Browser type and device information
- IP address and location data
- Cookies and browsing behavior on our website
- Aggregated statistics (e.g., number of visits, session duration)
2. How We Use Your Information
Muraka Travels collects and uses your information for the following purposes:
- To process and confirm your bookings and payments
- To send booking confirmations, itineraries, and updates
- To communicate with you regarding your travel plans or inquiries
- To improve our website, services, and customer experience
- To personalize your browsing experience and show relevant offers
- To comply with legal obligations and prevent fraudulent activity
We will never sell or rent your personal information to third parties.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences and recent searches
- Improve page loading speed and performance
- Analyze site traffic and usage
You can disable cookies in your browser settings; however, this may affect some site features.
4. Sharing of Information
We may share your information only in the following cases:
a) With Travel Partners and Suppliers
- To process your bookings, we share necessary details with:
- Hotels, resorts, airlines, or tour operators
- Payment processors and booking system providers
These partners are required to protect your information and use it only for booking-related purposes.
b) With Service Providers
We may use trusted third parties for:
- Website hosting and IT support
- Payment processing
- Email and marketing services
c) For Legal or Safety Reasons
We may disclose information when required by law, government authorities, or to protect our rights, safety, or users.